Privacy Policy
Effective Date: 01/01/2025
Last Updated: 01/06/2025
At Eureka Facilities Management Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
1. Who We Are
Eureka Facilities Management Solutions provides professional cleaning, hygiene, pest control, and property maintenance services. This policy applies to all personal data collected via our website, email communication, contact forms, or during service delivery.
2. What Information We Collect
We may collect the following types of personal information:
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Contact Details: Name, email address, phone number, company name, physical address
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Service Information: Details related to your service inquiries or bookings
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Website Usage Data: IP address, browser type, pages visited, time spent on pages (via cookies and analytics tools)
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Communication Records: Emails, messages, or calls made to or from our team
3. How We Use Your Information
We use your personal data to:
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Respond to inquiries and provide quotes
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Deliver our services and manage appointments
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Send service updates, reminders, or promotional offers (with your consent)
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Improve website functionality and user experience
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Ensure security, prevent fraud, and comply with legal obligations
4. Legal Basis for Processing
We process your information under one or more of the following legal bases:
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Your consent
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To perform a contract with you
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To comply with legal obligations
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For our legitimate business interests (e.g., marketing, service improvement)
5. Sharing of Information
We do not sell your personal information. We may share it with:
- Trusted third-party service providers (e.g., payment processors, email platforms)
- Regulatory authorities if required by law
- Business partners only with your prior consent
All third parties are required to respect the confidentiality of your data and comply with data protection laws.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Withdraw consent at any time
- Object to or restrict processing under certain circumstances
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us at the details below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
9. Cookies
We use cookies to improve your browsing experience and analyze website traffic. For more information, please refer to our Cookie Policy.
10. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted at the top.
12. Contact Us
If you have any questions, concerns, or requests regarding this policy, please contact us:
📧 Email: info@eurekasolutions.co.za
📞 Phone: +27 60 880 9635
📍 Address: 170 Pitts Avenue, Weavind Park, Pretoria, South Africa